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Citrix DaaS & Virtual Apps and DesktopsCitrix DaaS & Virtual Apps and Desktops
Citrix DaaS & Virtual Apps and Desktops

Citrix DaaS & Virtual Apps and Desktops

Gain insight into your Citrix DaaS & Virtual Apps and Desktops environments.

Extension
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Citrix Overview DashboardCitrix Group OverviewDesktop PropertiesCitrix Waterfall
  • Product information
  • Release notes

Overview

The all-in-one Citrix DaaS & Citrix Virtual Apps and Desktops extensions allows you to monitor your Citrix environments.

You can choose to have a holistic view of your Citrix site, monitor individual Virtual Delivery Agent (Citrix VDA) equipped machines or both.

The extension can be deployed from an OneAgent or an ActiveGate.

Use cases

  • This extension has multiple options to monitor your Citrix DaaS & Virtual Apps and Desktops environment depending on if your deployment, as well as the data you are looking to monitor.
  • As mentioned in the getting started section (see this section for more details on the deployment options), you can deploy this extension either locally (using OneAgent), or remotely (using ActiveGate).
  • More specifically, there are multiple deployment methods depending on your needs:
    • Monitor individual user sessions by monitoring Citrix VDAs.
    • Monitor your entire Citrix environment using the Citrix Powershell SDK.
    • Monitor your Citrix Environment using the Citrix Rest API.
    • In a Managed environment, connect to a local Delivery Controller via the Rest API.

Get started

For more information on the installation and configuration, please see Citrix DaaS & Virtual Apps and Desktops extension in the Dynatrace Documentation.

Details

Compatibility information

  • To use the REST API option on On-premise/Managed , the minimum required version is Citrix Virtual Apps and Desktops 7 2209.
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Feature sets

Below is a complete list of the feature sets provided in this version. To ensure a good fit for your needs, individual feature sets can be activated and deactivated by your administrator during configuration.

Feature setsNumber of metrics included
Metric nameMetric keyDescriptionUnit
Active Sessionscitrix.broker_site.licensed_sessions_activeThe count of active licensed sessionsCount
Unique Userscitrix.broker_site.total_unique_license_usersThe total count of license usersCount
License Modelcitrix.broker_site.license_modelThe licensing model in use. Values can be 0 - 'Concurrent' or 1 - 'UserDevice'State
Broker Service Statuscitrix.broker_site.service_statusEnables the status of the Broker Service on the controller to be determined. If the service has multiple data stores it will return the overall state as an aggregate of all the data store states. 1 - DBUnconfigured 2 - DBRejectedConnection 3 - InvalidDBConfigured 4 - DBNotFound 5 - DBMissingOptionalFeature 6 - DBMissingMandatoryFeature 7 - DBNewerVersionThanService 8 - DBOlderVersionThanService 9 - DBVersionChangeInProgress 10 - OK 11 - PendingFailure 12 - Failed 13 - UnknownState
Metric nameMetric keyDescriptionUnit
Assignedcitrix.broker_catalog.assignedThe number of assigned machines (machines that have been assigned to a user/users or a client name/address).Count
Availablecitrix.broker_catalog.availableThe number of available machines (those not in any delivery group).Count
Available Unassignedcitrix.broker_catalog.available_unassignedThe number of available machines (those not in any delivery group) that are not assigned to users.Count
Unassignedcitrix.broker_catalog.unassignedThe number of unassigned machines (machines not assigned to users).Count
Usedcitrix.broker_catalog.usedThe number of machines in the catalog that are in a delivery group.Count
Metric nameMetric keyDescriptionUnit
Desktops Availablecitrix.broker_group.desktops_availableThe number of machines in the delivery group in state Available; this is the number of machines with no sessions present.Count
Desktops Faultedcitrix.broker_group.desktops_faultedThe number of machines in the delivery group whose FaultState is not None.Count
Desktops Preparingcitrix.broker_group.desktops_preparingThe number of machines in the delivery group whose PvD disk image is being prepared.Count
Desktops Unregisteredcitrix.broker_group.desktops_unregisteredThe number of machines in the delivery group that are currently unregistered.Count
Desktops In Usecitrix.broker_group.desktops_in_useThe number of machines in the delivery group in state InUse; this is the number of machines with at least one session present.Count
Desktops Disconnectedcitrix.broker_group.desktops_disconnectedThe number of disconnected sessions present on machines in the delivery group.Count
Desktops Totalcitrix.broker_group.total_desktopsTotal number of machines in the delivery group.Count
Desktops Never Registeredcitrix.broker_group.desktops_never_registeredThe number of machines in the delivery group that have never registered with the current siteCount
Sessionscitrix.broker_group.sessionsThe total number of user sessions currently running on all of the machines in the delivery group.Count
Applicationscitrix.broker_group.total_applicationsTotal number of applications associated with the delivery group.Count
Application Groupscitrix.broker_group.total_application_groupsTotal number of application groups associated with the delivery group.Count
Metric nameMetric keyDescriptionUnit
Session Statecitrix.broker_desktop.session_stateValid values are null, Other, PreparingSession, Connected, Active, Disconnected, Reconnecting, NonBrokeredSession, and Unknown. Session properties are always null for multi-session machines.State
Power Statecitrix.broker_desktop.power_stateGets machines with a specific power state. Valid values are Unmanaged (0), Unknown (1), Unavailable (2), Off (3), On (4), Suspended (5), TurningOn (6), TurningOff (7), Suspending (8), and Resuming (9).State
Registration Statecitrix.broker_desktop.registration_stateGets machines in a specific registration state. Valid values are Unregistered (0), Initializing (1), Registered (2), and AgentError (3).State
Summary Statecitrix.broker_desktop.summary_stateIndicates the overall state of the desktop associated with the machine. The overall state is a result of other more specific states such as session state, registration state and power state. Possible values: Off (0), Unregistered (1), Available (2), Disconnected (3), InUse (4), Preparing (5).State
In Maintenance Modecitrix.broker_desktop.in_maintenance_modeDenotes if the machine is in maintenance mode.State
Sessionscitrix.broker_desktop.sessionsCount of number of sessions on the machine.Count
Fault Statecitrix.broker_desktop.fault_stateSummary state of any current fault state of the machine. Can be one of the following: (0) None - No fault; machine is healthy. (1) FailedToStart - Last power-on operation for machine failed. (2) StuckOnBoot - Machine does not seem to have booted following power on. (3) Unregistered - Machine has failed to register within expected period, or its registration has been rejected. (4) MaxCapacity - Machine is reporting itself at maximum capacity.State
Load Indexcitrix.broker_desktop.load_indexGives current effective load index for multi-session machinesPercent
Load Indexes "Gives the last reported individual load indexes that were used in the calculation of the LoadIndex value. Note that the LoadIndex value may have been subsequently adjusted due to session brokering operations. This value is only set for multi-session machines"citrix.broker_desktop.load_indexes-Percent
Metric nameMetric keyDescriptionUnit
VDAs Registeredcitrix.broker_controller.desktops_registeredThe number of VDA machines registered with the Broker service on the controllerCount
Licensing Server Statecitrix.broker_controller.licensing_server_stateThe licensing server state currently in effect in the Broker service on the controller ServerNotSpecified (0), NotConnected (1), OK (2), LicenseNotInstalled (3), LicenseExpired (4), Incompatible (5), Failed (6)State
Statecitrix.broker_controller.stateThe state of the Broker service on the controller (0) Failed, (1) Off, (2) On, (3) Active.State
Licensing Server Last Event Timecitrix.broker_controller.last_licensing_server_timeTime at which the last significant licensing server event was reportedSecond
Active Servicescitrix.broker_controller.active_servicesThe Broker site services active on the controllerSecond

Full version history

To have more information on how to install the downloaded package, please follow the instructions on this page.
ReleaseDate

Full version history

Breaking changes:

⚠️ Possible breaking changes and warnings - PLEASE READ before upgrading to this version ⚠️:

This version introduces Smartscape on Grail support, with the following nodes and edges:

  • CITRIX_SITE (was citrix:broker_site in the classic topology)
  • CITRIX_DELIVERY_GROUP (was citrix:broker_group in the classic topology)
    • is_part_of CITRIX_SITE
  • CITRIX_DELIVERY_CONTROLLER (was citrix:broker_controller in the classic topology)
    • is_part_of CITRIX_SITE
  • CITRIX_CATALOG (was citrix:broker_catalog in the classic topology)
    • is_part_of CITRIX_SITE
  • CITRIX_HYPERVISOR (was citrix:hypervisor in the classic topology)
    • is_part_of CITRIX_SITE
  • CITRIX_MACHINE (was citrix:broker_desktop in the classic topology)
    • belongs_to CITRIX_DELIVERY_GROUP
    • instance_of CITRIX_CATALOG
    • is_part_of CITRIX_SITE
    • runs_on CITRIX_HYPERVISOR
    • calls CITRIX_DELIVERY_CONTROLLER
  • This version requires a minimum Dynatrace version of 1.340 and a minimum ActiveGate EEC version of 1.338.
  • With the inclusion of OpenPipeline pipelines, any dynamic pipelines that were configured to route metrics or logs coming from this extension will no longer be used as data will be statically routed to the extension-shipped pipeline
  • Some field names are handled differently in OpenPipeline, e.g. capitalization. Please double-check any custom dashboards and alerts you have created for this extension.
  • Finally, you must opt-in to OpenPipeline configuration via Settings API – see documentation.

Full version history

2.1.12

Bugfixes

  • Fix an issue where python 3.14 could not run the extension in Powershell SDK mode

Full version history

2.1.8 (2026-03-05)

Bugfixes

  • Fix an issue where applications with tabs on their name were not ingested (DXS-4051)
  • The extension now supports python 3.14

Full version history

2.1.8 (2026-03-05)

Bugfixes

  • Fix an issue where applications with tabs on their name were not ingested (DXS-4051)

Full version history

Version 2.1.4

  • Security fixes and dependencies updates

Full version history

Version 2.1.2

  • Fix an issue where the machine metrics could stop being reported for very large DAAS environments

Full version history

Version 2.1.1

Features

  • Users can now choose the frequency for Machines data collection, default is 5 minutes
  • DAAS Machine reporting now uses a 1000 VDAs pagination, and metrics are reported as it is obtained, reducing the memory usage of the extension.

Breaking changes

  • Machine data used to be reported every minute repeating, even though the data was collected every 5 minutes. The data now will be collected and reported at the chosen frequency, default is 5 minutes

Full version history

Version 2.0.27

  • Fix an issue where the feature sets were not respected when running in DAAS mode.

Full version history

Version 2.0.26

  • Fix an issue where negative durations were sometimes reported for certain user actions

Full version history

  • New Platform/Gen3 dashboard bundled with extension
  • Added DQL support for Platform/Gen3 screens
  • Enriched entities with dt.security_context attribute

Full version history

Verison 2.0.23

🐛 Bugfixes

  • Fix an issue where VDA mode would throw an exception while the OA was in maintenance mode.

🚀 New features

  • Add an optional Beacon Endpoint parameter for VDA mode, for cases where the OneAgent does not connect to an Activegate.

Full version history

Version 2.0.21

🐛Bugfixes

  • The current monitoring tiles on the default dashboard will always show current data (last 30 minutes)

Full version history

🐛Bugfixes

  • Fix an incompatibility with OneAgent 1.307 where a file cannot be read.

Full version history

Version 2.0.19

🐛 Bugfixes

  • Fix an issue where the load index format changed and VDA metrics could not be retrieved

Full version history

Version 2.0.18

🐛Bugfixes

  • Add the source entity for metrics so that they can be used in management zones

Full version history

Version 2.0.17

⚠️Breaking Change

  • The field Temp folder in Powershell SDK mode is mandatory starting with OneAgent 1.303 and extension version 2.0.17 due to permission changes in the extension framework folders.

🐛 Fixes

  • Fix an issue where metric metadata was not present for local VDA metrics in Powershell SDK mode.

Full version history

Version 2.0.15

  • Fix an issue where the token could not be retrieved when using the REST API for an onprem citrix install

Full version history

Version 2.0.13

  • Fix an issue where the fastcheck would timeout under certain situations on Powershell SDK mode
  • Add more verbose log messages during fastcheck

Full version history

Version 2.0.12

  • Fix an issue where the extension would timeout in Powershell SDK mode when trying to find a suitable folder.

Full version history

Version 2.0.11

  • Fix an issue with the unique user id calculation for RUM data
  • Fix an issue where applications with backslashes on folder names were not ingested
  • Fix a broken link in the extension dashboard

Full version history

Version 2.0.9

Bug Fixes

  • Fix an issue where pagination was not used when retrieving data from the API
  • Fix an issue where machines without hypervisor connections caused an exception

Features

  • Added entity citrix:hypervisor
  • Added metric citrix.hypervisor.fault_state
  • Added metric citrix.application.num_associated_delivery_groups
  • Added dimensions hypervisor_id and hypervisor_name to the VDAs
  • Added a CALLS relationship between the VDA and the Hypervisor

Full version history

Version 2.0.8

Improvements

  • Lower the minDynatraceVersion to 1.285
  • Rename all occurrences of group or desktop group to delivery group
  • Sort sessions per group in descending order
  • Add filtering to the list of desktops in the Delivery Group, Site, and Controller screens
  • Add filtering to the list of desktops in the VDA list screen
  • Add the hypervisor connection information to the VDAs
  • Add a tile for the Enabled Delivery Groups to the dashboard
  • Add spark lines to all tiles that show a single value
  • Add VDA table tiles for "On & In Maintenance" and "Unknown Power State"

Bug Fixes

  • Fix the total count of applications tile
  • Fix the load index percentage to be a percentage instead of 0 to 10000
  • Fix the load index unit
  • Fix the VDA chart to include all metrics

Full version history

Version 2.0.5

New Features

Citrix DAAS Support

The extension can now remotely monitor Citrix DAAS, or a managed Citrix installation via the Citrix REST API.

Note: Monitoring configurations must be recreated because the extension can now optionally run from an Activegate.

Bug Fixes

  • Fix several dashboard tiles values

Improvements

  • Add new tiles to the overview dashboard with detailed machine status
  • Add the summary_state dimension to VDAs
  • Add the in_maintenance_mode attribute to VDAs
  • Add filtering to the list of VDAs in the Delivery Group screen

Full version history

Version 1.3.1

Fixes

  • Fix the dashboard count for VDAs, VDAs in use, Application and Sessions
  • Fix the relationship query for the OneAgent when using Powershell SDK mode
  • Fix an issue where the VDA name was concatenated with the domain name without any separators

New features

  • Added the following dimensions to all VDA metrics:

    • in_maintenance_mode
    • session_support
    • power_state
    • session_state
    • registration_state
    • fault_state

  • Added new tiles to the dashboard:

    • Sessions per VDA
    • On & Registered VDAs
    • Off & In Maintenance VDAs
    • Off & Not Maintenance VDAs
    • On & In Maintenance VDAs
    • On & Unregistered VDAs (total and table)
    • On & No Group VDAs (total and table)

Full version history

Version 1.3.0

  • Fix an issue where the relationship between the VDA and the HOST entity was not correctly mapped for Powershell SDK mode.

Full version history

Version 1.2.3

  • Fix an issue where the Web Request Tracer URL was incorrectly encoded

Full version history

Version 1.2.2

  • Fix an issue with the openkit client where beacon events didn't have a correct lifespan under some circumstances

Full version history

Version 1.2.1

  • Use the latest version of openkit with bugfixes

Full version history

Version 1.2.0

  • Fix an issue where Web Request Tracers were not being reported due to timing differences
  • Adds Network Latency measurements as Web Request Tracers
  • Adds the option to DEBUG log messages for the OpenKit client
  • Fix an issue where users were not identified for every ICA Latency Measurements

Full version history

Version 1.1.17

  • Fix an issue where user sessions were being tagged as anonymous even when an username was present

Full version history

Version 1.1.16

  • Update the description for the metric Licensing Server State
  • Report the actual state values (instead of 1) for the metrics:
    • citrix.broker_desktop.summary_state
    • citrix.broker_desktop.power_state
    • citrix.broker_desktop.session_state
    • citrix.broker_desktop.registration_state
    • citrix.broker_desktop.fault_state

Full version history

Version 1.1.15

  • Report web request tracers for ICA latency measurements, allowing the list of top hosts to be seen on the frontend application page

Full version history

Version 1.1.13

  • Attempt to find a suitable temp folder before running in Powershell SDK mode
  • Always report the Hostname property for ICA Latency actions in VDA mode

Full version history

Version 1.1.6

  • Fix an issue where the thread ID could have a value higher than what openkit allows

Full version history

Version 1.1.5

  • VDA - Fix the technology type
  • VDA - Fix an issue where the beacon start time was incorrectly calculated sometimes

Full version history

Version 1.1.4

  • VDA - Fix an issue where actions sometimes were not reported if the machine timezone was too far from UTC

Full version history

Version 1.1.3

  • Fix an issue where logs could not be reported if they were over 1MB in size
  • Fix an issue where errors were not reported if the user did not have permissions to run the powershell command

Full version history

Version 1.1.2

  • Add support for sending detailed data as logs

Full version history

Version 1.0.6

  • Remove the whoami.exe command from the fastcheck for SDK mode

Full version history

Version 1.0.5

  • Log files are now unique per user configured
  • Give extra details when fastcheck fails for SDK mode

Full version history

Version 1.0.4

  • Reduce the cardinality of Citrix VDA metrics to support very large environments
  • Removes the session_user_name dimension for VDA metrics

Full version history

Version 1.0.3

  • Fix an issue where VDAs with different timezones were not reporting beacon correctly
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