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Service-Level Objectives

Service-Level Objectives

Manage SLOs and error budgets to ensure service performance and reliability SLAs.

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SLO management and details viewUI-guided SLO creation wizardDynatrace supports dedicated dashboard tiles, where existing SLOs can be visualized and customized to display the most critical KPIs.
  • Product information
  • Release notes

Overview

Service-level objectives represent a best-practice SRE to monitor business-critical or user-impacting services' health status and error budget. The SLO functionality enables

  • Creation
  • Maintenance
  • Analysis

of SLOs. Furthermore, it offers capabilities to visualize SLOs.

Note: Dedicated and tailored burn-rate alerts for proactive notification of performance degradation and configuration as code support will be added soon.

Use cases

SLOs provide a handy and efficient tool to define and track error budgets for your critical components, which allows you to proactively take action in case your error budgets are consumed abnormally fast and put your SLAs at risk.

Typically, SLOs are set based on latency, failure rate, and availability metrics, but they can also be defined to identify an increase in a particular error-log pattern.

Get started

SLOs are most valuable when selectively set on your business-critical and end-user-impacting services.

Configure your SLOs

  • Identify your critical services
  • Open the SLO management view and create a new SLO.
  • Add an SLO for service availability and service-performance per critical service
  • Use the preview to identify a suitable threshold and evaluation period, e.g., the last 2 weeks.
  • Add your SLOs to a your health and performance dashboard for a combined visualization

Visualize your SLOs

  • View your created SLOs and pin them to a dedicated dashboard to have your most important SLOs always at hand at a glance.

Details

With the latest release, Dynatrace service-level objectives can be set on all data types, leveraging the power of Grail as central data platform via DQL.

This enables you to define your SLI based on what matters to you and your customers, independently of whether they are based on classic latency and failure rate metrics or specific log patterns.

For more information, please see our help documentation or reach out to our support teams.

Compatibility information

Service-level objectives are built on selected service-level indicators that are defined via DQL. Every data type available in Grail can be used to make a timeseries and serve as SLI for your SLOs.

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By Dynatrace
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Full version history

ReleaseDate

Full version history

1.16.1

Patch Changes

  • Maintenance release.

1.16.0

Minor Changes

  • Feature improvement: Improved the raw DQL error in graph and table previews.
  • Feature improvement: Reject unsupported rounded timeframes using the "@" operator in the SLO wizard.
  • Feature improvement: Typing free text without a key or predicate in the SLO overview filter no longer shows an incomplete statement error.
  • Bug fix: Resolved an issue where SLO detail tabs became disabled after visiting Critical services or entities in read-only mode.
  • Bug fix: Prevented the "Customize with DQL" button in the SLO wizard from wrapping prematurely on narrower viewports.
  • Bug fix: Fixed an edge-case layout issue in WizardTabsLayout.

Full version history

1.14.0

Minor Changes

  • Feature improvement: Added new Smartscape templates and deprecated the previous template set.

Patch Changes

  • Feature improvement: Enhanced the Wizard’s loading logic to prevent unnecessary Grail queries.

Full version history

1.12.1

Patch Changes

  • Maintenance release.

1.12.0

Minor Changes

  • Bug fix: Resolved an issue where entering search terms containing quotes into the SLO search bar led to an exception.
  • Bug fix: Resolved an issue where absolute timeframes in the wizard's criteria tab caused SLO evaluations to fail.

Full version history

1.10.0

Minor Changes

  • Bug fix: Resolved an issue in the Criteria tab where using absolute timeframes caused SLO evaluations to fail.
  • Feature improvement: Improved error visualization when fetching SLOs, providing clearer and more informative feedback in error states.

Full version history

1.9.1

Patch Changes

  • Maintenance release.

1.9.0

Minor Changes

  • Bug fix: Fixed an issue where SLO values of zero were incorrectly displayed as '-' instead of '0%'.
  • Feature improvement: Enhanced the loading behavior in the SLO wizard, making it more apparent that the SLO evaluation is in progress after clicking the Refresh button.

Full version history

1.8.1

Patch Changes

  • Maintenance release.

1.8.0

Minor Changes

  • Feature Improvement: Added sorting functionality to the SLO preview table during SLO evaluation for improved data analysis.

Full version history

1.8.0

Minor Changes

  • Feature Improvement: Added sorting functionality to the SLO preview table during SLO evaluation for improved data analysis.

1.7.0

Minor Changes

  • Feature Improvement: Adapted the refresh button for evaluating an SLO to always be enabled in the SLO Wizard.
  • Feature Improvement: Enhanced scrolling and responsive behavior in the SLO Wizard for a smoother user experience.

Full version history

1.6.1

Patch Changes

  • Maintenance release.

1.6.0

Minor Changes

  • Bug fix: Fixed an issue where the preview graph and preview table did not update correctly when changing the timeframe multiple times.
  • Bug fix: Fixed an issue where the SLO line chart displayed 0 instead of a gap if no data is available for certain data points.
  • Bug fix: Fixed an issue where the overview did not refresh after deleting an SLO, causing the deleted SLO to still be visible.
  • Feature improvement: Added the ability to resize columns in the overview table for better visualization.
  • Feature improvement: Enabled entire rows to be clickable in the overview table, allowing users to easily open and interact with SLOs.

Full version history

1.5.0

Minor Changes

  • Feature improvement: Introduced a segment selector in custom DQL mode to filter DQL by selected segments.
  • Feature improvement: Added a segment selector in entity selection mode, enabling the filtering of entities based on selected segments.
  • Feature improvement: Improved SLO wizard behavior.

Full version history

1.4.0

Minor Changes

  • Feature improvement: Added necessary IAM scopes to support querying Security Events.
  • Feature improvement: Improved response time validation for the Service performance template.
  • Feature improvement: Added the possibility to filter objective templates by tags in the SLO Wizard.

Full version history

1.3.0

Minor Changes

  • Feature improvement: Improved Tags Visualization in SLO Wizard.

Full version history

1.2.1

Patch Changes

  • Maintenance release.

1.2.0

Minor Changes

  • Feature improvement: Added necessary IAM scopes to support querying User Events and User Sessions.
  • Feature improvement: Updated the app's help menu to include new entries such as release notes and a link to the Dynatrace playground.
  • Feature improvement: Introduced an exit confirmation modal in the SLO wizard to prevent accidental loss of changes when exiting without saving.

Full version history

1.1.2

Patch Changes

  • Bug fix: Fixed an issue where editing custom SLOs incorrectly displayed the entity selection instead of the custom DQL input field.

1.1.1

Patch Changes

  • Maintenance release.

1.1.0

Minor Changes

  • Feature improvement: Improved the handling of missing permission errors to clearly inform users about the required scopes.
  • Feature improvement: The SLO preview table now displays entity names for built-in templates, providing better clarity.
  • Feature improvement: Introduced template categorization based on entity type in the SLO wizard, along with enhanced search functionality for templates.

Full version history

1.0.7

Patch Changes

  • Bug fix: Resolved an issue in the wizard where the tabs were disabled in read-only mode.

1.0.6

Patch Changes

  • Maintenance release

1.0.5

Patch Changes

  • Maintenance release

1.0.4

Patch Changes

  • Maintenance release

1.0.3

Patch Changes

  • Bug fix: Resolved an issue in the wizard where selected entities were reset after performing a search.
  • Bug fix: Resolved an issue in the wizard where the DQL editor displayed errors for valid queries.
  • Feature adaptation: Updated the wizard to prevent selection of entity types that are incompatible with objective templates.
  • Feature adaptation: Removed the restriction in the timeframe selector, allowing the setting of absolute timeframes.

1.0.2

Patch Changes

  • 902dd36: Bug fix → Fixed an issue where the Wizard preview incorrectly displayed the status as ‘Success’ when no warning was set.

1.0.1

Patch Changes

  • 36975c9: Maintenance release

1.0.0

Major Changes

  • d0345f02: Initial release

Full version history

1.0.2

Patch Changes

  • 902dd36: Bug fix: Fixed an issue where the Wizard preview incorrectly displayed the status as ‘Success’ when no warning was set.

1.0.1

Patch Changes

  • 36975c9: Maintenance release

1.0.0

Major Changes

  • d0345f02: Initial release

Full version history

1.0.1

Patch Changes

  • 36975c9: Maintenance release

1.0.0

Major Changes

  • d0345f02: Initial release
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