ServiceNowCreate and manage ServiceNow incidents from Dynatrace Workflows.
AppServiceNow for Workflows connects your Dynatrace automation to ServiceNow, so incidents, vulnerability records, and ownership data flow between the two systems without manual handoffs. Add ServiceNow actions to any Dynatrace Workflows automation to act on problems and security findings the moment they occur. Your incident management process runs at the speed of your observability data, not the speed of manual triage. Key capabilities include:
ServiceNow integration enables users to model incident creation and management processes within Dynatrace:
Define various incident triggers:
Flexible Incident Creation:
Generic functionality:
Import ServiceNow groups
This release improves the table picker experience with better error handling and a loading indicator, providing clearer feedback when browsing ServiceNow tables. Additionally it is bundled with some minor quality of life improvements.
This maintenance release is bundled with some minor quality of life improvements.
This release introduces workflow templates, including a micro guide to help you get started quickly.
The Search Workflow action now supports multiple sort clauses directly in the query field, providing greater flexibility when ordering results. The separate OrderBy and OrderByDesc fields have been consolidated into the query parameter. Existing workflows using the deprecated fields will continue to work through automatic migration.
This update also improves the input resizing behavior of key-value selectors across Workflow action widgets.
This maintenance release is bundled with some minor quality of life improvements. This update improves error handling for authentication failures, providing clearer feedback when access is restricted. The Search workflow action now offers better input validation for limit and offset parameters, ensuring more reliable pagination behavior.
This release introduces the ability to use new Create Record and Update Record Workflow tasks with any field data, enabling more comprehensive automation scenarios.
In addition, Search was updated to include new fields for offset, query category, and sorting options, providing greater control over result pagination and ordering.
This maintenance release is bundled with some minor quality of life improvements.
This maintenance release is bundled with some minor quality of life improvements.
This maintenance release is bundled with some minor quality of life improvements.
This maintenance release is bundled with some minor quality of life improvements. This update improves authentication configuration by setting client credentials as the default authentication type, providing better out-of-the-box experience for new ServiceNow connections.
This release introduces enhanced authentication capabilities to the ServiceNow app, providing greater flexibility for enterprise environments. You can now authenticate using OAuth client credential flow, enabling more secure and streamlined integration for organizations with strict authentication requirements.
This update improves connection handling by automatically enabling expression mode when connection access is restricted, ensuring smoother workflow operations even in environments with limited permissions. Additionally, the app now supports large lists of categories, assignment groups, and other connection-dependent settings, providing better performance and usability when working with extensive ServiceNow configurations.
insertAfter will no longer be possible.insertAfter will no longer be possible.DT_ in Create Incident actionNote: When creating incidents, we recommend using DT_{{ event()["event.id"] }} (instead of just {{ event()["event.id"] }}) as Correlation ID. Please adapt existing workflows, if possible.
DT_ in Create Incident actionNote: When creating incidents, we recommend using DT_{{ event()["event.id"] }} (instead of just {{ event()["event.id"] }}) as Correlation ID. Please adapt existing workflows, if possible.
No release notes
