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Users & Sessions

Users & Sessions

Discover how users and cohorts with common characteristics experience your app.

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Session events and details and attributes (browser, screen resolution, location). Shows a list of errors, user interactions, and custom events.
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Overview

A user session, also called a "visit," "journey," or "clickpath," is any interaction between an individual user's device and your application. It encompasses a sequence of user actions performed by the same user in your application during a limited period. Each user session includes at least one user action.

With Session Details, you can understand how individual users who share common characteristics experience your application by isolating problematic sessions and exploring details.

Use cases

Get full visibility into how your users experience every digital transaction across web, mobile, and custom applications. You can categorize your application's user sessions into meaningful cohorts based on shared characteristics, such as an operating system, browser type, or location. Swiftly resolve customer support requests by analyzing specific users and sessions via advanced filtering.

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Full version history

ReleaseDate

Full version history

1.11.1

Patch Changes

  • Add missing scopes for segments

Full version history

1.11.0

What's New

  • Added key-press support for Session Replay playback.
  • Session Replay status is now visible.

Improvements & Fixes

  • Event list descriptions now show the associated user action name.
  • Smartscape enablement now uses the platform Phase flag instead of a feature flag.
  • Improved accessibility for the event-type filter button, with better keyboard and screen-reader support.
  • Improved accessibility for intent buttons.
  • Investigation mode no longer enables automatically when using the Error Inspector intent.
  • Fixed an issue preventing display of data from custom buckets.
  • Fixed replay offset calculation and improved session-boundary handling in EventTimelineZoom.
  • Fixed a regression affecting mobile native replays.
  • Reduced Session Replay timeline query load for better performance.
  • Session Replay now handles timeline-data failures gracefully without interrupting playback.

Full version history

1.10.1

Improvements & Fixes

  • Fix not displaying RUM data from custom buckets

Full version history

1.9.3

Patch Changes

  • Fix endpoint for Session Replay masking settings

Full version history

1.8.0

What’s New

  • Applications now use the new 3gen Smartscape field exclusivelly, improving consistency and enabling future enhancements. (Rolling out gradually)
  • Page grouping now also considers user actions, making it easier to analyze user behavior.

Improvements & Fixes

  • Clearer permission messages
  • Improved source map security
  • Better Session Replay experience and performance
  • Added a close button to return from session details to the session list
  • Fixed resource loading issues in non-Firefox browsers
  • More accurate waterfall timings

Full version history

1.7.1

Patch Changes

  • Fix recent session query for dt.rum.user_tag

Full version history

1.6.1

Minor Changes

  • Implement link component in sessions table for redirecting to session viewer in a new browser tab

Patch Changes

  • Set scrollToRow to center
  • Added Live indicator in session and allow replay if possible
  • Use request type from the event.
  • Show waterfall for requests
  • Migrate masking serialization
  • Fix crash when navigating through Problems app intent

Full version history

1.3.1

Patch Changes

  • Session replay web options exposed, extract nested css disabled by default

Full version history

1.3.0

Minor Changes

  • Enable filtering and timeframe selection in recent sessions
  • Add button in session list cell options to open session viewer in new tab functionality
  • Enable timeframe stepper for sessions and recent sessions

Patch Changes

  • Timeline Zoom bar visual improvements
  • Added Live indicator in session and allow replay if possible
  • Add link from Event details to Smartscape
  • Add link from Event details to Logs
  • Add link from navigations to traces
  • Use default view formatter for navigation events if mobile
  • Transform app id to frontend name from view-entity-list intent

Full version history

1.2.1

Patch Changes

  • Fix masking permissions handling in session viewer

Full version history

1.2.0

Minor Changes

  • Enable server-side sorting in sessions list table

Patch Changes

  • Fix Navigation events having wrong event type
  • Update dashboard with experience standards issues
  • Zoom timeline visual and performance improvements
  • Added gesture, rotation, focus, blur and zoom details
  • Added tab for Common details in all events
  • Fix app crash for older sessions
  • coalesce browser tab id field with new and old key

Full version history

1.1.1

Patch Changes

  • Fix Navigation events having wrong event type
  • Fix app crash for older sessions

Full version history

1.0.1

Patch Changes

  • Prevent first session to miss some resources

Full version history

1.0.0

Major Changes

  • Global availability of the app

Minor Changes

  • Added option to group the event table by user actions

Patch Changes

  • Fix Session Viewer breadcrumbs items wrongly truncating
  • Added show and hide background events and redesign event filters on Session Viewer
  • Make recent sessions accessible to all users
  • Fixed missing aria labels for icons
  • SR player doesn't wait jumping to a time
  • Update jenkinsfile to automatically generate changeset
  • Fixed url to Experience Vitals
  • Added learning resources to the dashboard footer
  • Use new user.identifier field after dt.rum.user_tag is being deprecated
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Digital Experience

Ensure that all your applications are available, functional, fast, and efficient across every channel, from mobile and web to IoT and APIs.

Real user monitoring

Analyze and manage real user monitoring (RUM) data of web, mobile, and custom applications.

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Experience Vitals

Optimize UX with core vitals, frontend error tracking, and end-to-end visibility.

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Error Inspector

Discover, triage, and manage errors across all your frontends.

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Graphical web browser developed by Apple, based on the WebKit engine.

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Cross-platform web browser developed by Google.

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Graphical web browser developed by Apple, based on the WebKit engine.

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Series of graphical web browsers.

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Free, open source web browser that uses the Gecko layout engine.

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Freeware web browser for Microsoft Windows, Android, iOS, macOS, and Linux operating systems.

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